Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Science
Using scientific rules and strategies to solve problems.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Active Listening
Listening to others, not interrupting, and asking good questions.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Equipment Maintenance
Planning and doing the basic maintenance on equipment.
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Operation and Control
Using equipment or systems.
Instructing
Teaching people how to do something.
Social Perceptiveness
Understanding people's reactions.
Persuasion
Talking people into changing their minds or their behavior.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Quality Control Analysis
Testing how well a product or service works.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Time Management
Managing your time and the time of other people.
Repairing
Repairing machines or systems using the right tools.
network.
